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Address:No.1-2 housing 2-2C1-7 Traders in Macheng Economic Development Zone, Hubei Province
Mobile:(0)19207279268
E-mail:306136287@qq.com
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| Service concept |
Location：Home > Service > Service concept |
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The ① aftermarket Hattori About:
The company's customer service center was established in November 2007, has overall responsibility for all pre-sales, sale, service. Customer Service Center has established a perfect service system, by a strong, well-trained, skilled service team. Now our customer service center by more than a dozen skilled and experienced technical support engineers, and has overall responsibility for the global Technical Support. Customer Service Center is continuing to improve service levels and quality, the greatest degree of assurance for our customers to provide a strong physical safeguards to guarantee the timely arrival of the project site.
② services:
Sale: the formulation of the product technology program, site investigation program to determine the
Sale: steel production guidance, display installation instructions, product training
Sale: the failure of the product warranty, customer care visit services, remote telephone support, customer complaint handling
③ after-sales service of the Convention:
The polite reception every customer, and patience to listen to the opinions of the users, eliminating concerns.
Service site services should be unified with the work clothes, wearing a work card, tool kits, civilized construction.
Soliciting or accepting any gift remuneration to the customers is strictly prohibited.
Site service should pay attention to customers items shall not be damaged, you want to check the service after trial to clean up and restore the site.
Service personnel after the completion of the maintenance work to be self-test, strict checks to ensure the maintenance of quality in terms of quality during the warranty period, free repair to customers according to the normal operation and the quality problems encountered in the case of normal maintenance.
Site maintenance conditions allow, can give customers a second training to meet customer needs.
After the end of the service, customers in the installation and maintenance record form the evaluation and recommendations about the quality of our products and engineers.
④ Customer Service Center:
Pre-contact phone:
On sale at Tel:
After-sales contact phone:
⑤ The service concept: user-centric services as fundamental. Asked will be complex, v. Bing.
⑥ service objectives: the user what they want, users are anxious to meet customer demand for the first goal.
The ⑦ five Oceania service processes:
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